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Three weeks ago I called Charter Communications to cancel my cable internet service. And then I called again. And again. And again. Each time I was assured that my service had been cancelled, and that the billing had stopped. Yet my internet service is still on. I emailed a separate division of Charter yesterday, and they said that my service had not been cancelled. Do these people have any clue what they’re doing? When I bought my own cable modem back in May and returned the rental to Charter, they continued to charge me for three more months until I called to ask what the deal was.
I guess they assume if you forget to check your bill, they can “forget” to cancel your account for as long as possible and continue to charge you for as long as they like.
I’m tempted to get DirecTV just so I can completely rid myself of Charter and their terrible customer service. But they’d probably continue to charge me for basic cable for another year or two :/